More Fun with Paypal

So, you will notice that on the 21st of November, the BBB asked me to give them the email used with my Paypal account so they could forward it to Paypal. If you will look down to the information provided on the 22nd, I submitted the bunker2k(at)hotmail.com email address to the BBB. So on the 28th, Paypal sends an automated fake apology where they say they can't find my account at my "editor" address! I'm serious! You can't make this stuff up. Irony is sweet, even when it is actually stupidity, theft and carelessness. In a BBB complaint where it is alleged that Paypal doesn't respond properly to complaints and doesn't read their emails, the company responds with an autoreply that shows that they didn't read the complaint! Rich.

So, why is this company still in business? Oh, yeah... because people are fat, lazy and comfortable and Paypal is easy, even when they are robbing you. The account was locked on the 14th, and still I have no access to it, while some pimple-faced San Jose 20-something moron in the complaint department is figuring out the new PS3.

By the way, if you like, write your own comment to Beth at crme@paypal.com to tell her what you think of the way they are treating a simple Christian farmer.

Michael

Activity

Date	Activity	Description
11/28/2006	Forward Business response to Consumer	CLT.cf.rtf
11/27/2006	Receive Business Response	Dear Mr. Michael Bunker, RE: BBB Complaint #258406 I sincerely apologize for the difficulties you have encountered while using PayPal. The company values your business and I want to do everything possible to resolve your complaint. I have reviewed your PayPal account and your recent inquiry to the Better Business Bureau. Please allow me to offer further explanation concerning your issue. A review of your information submitted to the Better Business Bureau does not allow me to locate an active PayPal account under the email address of editor@lazarusunbound.com. We would be happy to further assist you with your inquiry, but will require that you submit your email address which you have registered with PayPal. We regret that you have had this experience, as we continually strive to exceed our customers' expectations to provide a safe, secure method to send and receive money online. I regret you have had this experience. We hope you will complete the steps to restore access to your account, so you may continue to use PayPal for your online payment needs and allow us to demonstrate why we are the leading payment service in the industry. Again Mr. Bunker, I apologize for any inconvenience this situation has caused. Please feel free to contact me directly at crme@paypal.com should you have any further questions or concerns. Sincerely, Beth Escalations Specialist PayPal, an eBay Company
11/23/2006	Informed eBay/PayPal of Complaint
11/22/2006	Consumer provided eBay/PayPal Buyer/Seller ID	bunker2k@hotmail.com
11/21/2006	Request PayPal/eBay Buyer/Seller ID from consumer
11/21/2006	Received eBay/PayPal Cmpl Without Buyer/Seller ID
11/21/2006	More info received from the consumer	Added info: Pursuant to Paypal freezing this account, I contacted a recent donor to ask her to try to retrieve HER money from Paypal from her end. She contacted Paypal in good faith to attempt to get her money back. Paypal informed her that the money had "already been released" to my account (which was locked up) and that they could not refund the money, but only I could release the money. Then they informed her that her request was going to be upgraded to a "complaint", at which time my account indicated that those funds were frozen for up to 30 days while they performed an "investigation". On my Paypal account there was a button to refund the money, so I clicked on it and was immediately informed "You cannot refund a payment right now because access to your account has been limited." So they have lied to the other lady, posted on my account that her request was because of an "unauthorized charge" and they refuse to respond to my emails in violation of the EFTA.Michael Bunker
11/19/2006	Complaint Received by BBB